Policies

Clubhouse Member & Parent/Guardian Handbook:

All Clubhouse members, parents/guardians are required to follow the policies in our Club handbook.

Click here to download the Member & Parent/Guardian Club handbook

Check in /Check Out Policy:

All members are required to check-in.

a) Elementary School aged members will not be allowed to check-out prior to being picked up by their parent/guardian unless it is a special circumstance that is pre-approved by the Clubhouse Manager in writing.

b) Middle School members may check-out once each day and be allowed to return to the Club. Once they check-out for a second time, they will not be allowed to check in again that day.

c) High School members – no limitations on check-outs. They are required to check-in each time they re-enter the club

Closure Policy:

In general we will cancel all non-athletic programs and activities when the local public schools close for emergency and weather conditions. However, in an attempt to best serve our community, we may provide club services on those days, provided that these services can be offered in a safe manner for members and staff. Please check our website for the most up-to-date hours, programs, and services.The decision to cancel an athletic event will be made by 3 pm the afternoon of the event. Check with the team coach or our website for updated athletic program information.

Membership Cards:

We encourage members to bring their membership card everyday they attend. This is our way to identify youth and it aids in equipment check-out and use.

Reaching Your Child:

We encourage parents to provide updated emergency contact numbers in case we need to reach them while their child is attending Clubhouse programs. We have improved our paging system, and will attempt to page your child in an emergency situation. We have between 300 and 350 youth participating each day. We encourage you and your child to setup a check-in system. There is a phone available for members to make local phone calls to reach you.

Outside Recreation:

Youth are allowed outside when an organized activity is being supervised by a Club staff member. Youth are not allowed to wait outside!

Refund Policy:

A refund will be issued provided the following conditions are met by program:

For all Club Activities and STARS:

The club is notified at least 12 hours in advance of the beginning of the activity, that the child registered will not be participating.
A refund request form is filled out and returned to our main office

a) If payment was made by credit/debit card, refund will be to the same card and the card must be presented to the BGCC Front office.

b) If payment was made by cash/check, refund will be issue by check. Please allow two weeks for check refunds to be processed and sent out.

For Athletics:

The club is notified before the start of the first scheduled game that the child registered will not be participating.
A refund request form is filled out and returned to our main office